Frequently asked questions

 

Browsers - which ones are supported?

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Email address - how to change it

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Personal details - how to change them

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Security question - how to change it

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Password - how to reset it

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Forgotten your Customer Centre username?

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Feedback - tell us what you think

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Switching/redirecting funds

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Unlocking your user access

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Taking money out of your investment

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Customer Centre - what you can do online

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Switching/redirecting - reviewing or deleting your instruction

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Switching/redirecting - deadlines

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Pension Wise - what is it and how do you access the service?

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SWITCHING/REDIRECTING FUNDS – WHY AREN’T I GIVEN THIS OPTION?

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